In-app request
Request deletion without contacting support
Sign in to Villa Manager, open the account settings, choose “Delete account and data”, review the consequences and confirm. The server links the request to the current authenticated account; no email address, reason or password is required.
How the request works
- 1
Open settings
Choose account deletion in the Villa Manager settings.
- 2
Confirm the request
The app first explains which data is deleted and which minimal records may be retained.
- 3
The request is recorded
The server records the request number, date, status and processing deadline. Retrying does not create a duplicate.
- 4
Delete or minimize
Access may be disabled before processing finishes. Data that is no longer needed is deleted, while required records are minimized or de-identified.
Data that may be deleted
- the user profile;
- villa access and membership;
- an active FCM device token;
- personal data no longer required for a lawful purpose.
Records that may be retained
Tasks, issues, comments, photos and activity history may form part of the villa’s operational or audit history. Required records may be retained in a minimal or de-identified form for history integrity, security, dispute resolution or legal compliance. Access to retained records remains restricted.
Processing time
The app immediately displays the date the request was recorded. Processing is completed within 30 days of that date unless applicable law requires otherwise. Access may be disabled sooner.
If you cannot sign in
Send the request from the email associated with the account to support@autodrive.cy. Do not send a password, one-time code or identity document.
Create deletion email