Email request
Request deactivation and deletion
Send the request from the email associated with the Villa Manager account. Do not send a password, one-time code or identity document.
Create deletion emailHow the request works
- 1
Send the email
Include the account email, name and villa or administrator if known.
- 2
Verify the request
Support may verify control of the email and villa membership. A password is never required.
- 3
Deactivate access
Access is blocked, and the profile, permissions and FCM device token may be removed.
- 4
Delete or minimize
Data that no longer needs to be retained is deleted. The outcome is confirmed by email.
Data that may be deleted
- the user profile;
- villa access and membership;
- an active FCM device token;
- personal data no longer required for a lawful purpose.
Records that may be retained
Tasks, issues, comments, photos and activity history may form part of the villa’s operational or audit history. Required records may be retained in a minimal or de-identified form for history integrity, security, dispute resolution or legal compliance. Access to retained records remains restricted.
Response time
Requests are handled without undue delay and within the period required by applicable law. A complex request may require additional verification; support will explain this by email.